Please read these Terms and Conditions carefully before purchasing or using any services or software provided by Go Phoenix Agency. Purchasing any service or software indicates your acceptance of these Terms in their entirety.

Introduction

The following constitute a legal agreement between you ("Client," "you," "your") and Go Phoenix Agency ("Company," "we," "us," "our"). By purchasing coaching, consulting, or software services from the Company, or by accessing our platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

You must be at least 18 years old to purchase or use any Company services. You must not be a competitor of the Company or using our services for purposes competitive with the Company. The Company may terminate your access without notice if you fail to comply with these Terms.

By engaging the Company's services you agree to abide by these Terms and Conditions as they may be amended from time to time at the Company's sole discretion. These Terms apply to all current and future services for which you contract with the Company including all payment terms.

You agree that any agents, representatives, employees, or persons acting on your behalf with respect to Company services shall be bound by and abide by these Terms and Conditions.

The Company reserves the right to modify its services, platforms, and these Terms at any time. All changes are effective immediately upon posting. Your continued use of Company services following any modification constitutes your acceptance of the revised Terms.

Eligibility

To use our website or services you must be at least 18 years old, legally capable of entering into a binding contract, and not a competitor of or using the Services for purposes competitive with the Company. By accessing our services you represent and warrant that you meet all eligibility requirements.

Intellectual Property

All coaching frameworks, consulting strategies, systems, programs, software, course materials, and related content developed or owned by Go Phoenix Agency (collectively "Company Materials") remain the sole and exclusive property of the Company at all times. Client acknowledges that no ownership interest in Company Materials is acquired through this Agreement.

Client may not reproduce, distribute, modify, create derivative works from, sell, or otherwise exploit Company Materials without prior written consent from the Company.

Your License to Us

By submitting any content to the Company — including testimonials, results, case studies, community posts, photos, videos, or other materials — you grant Go Phoenix Agency a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, display, distribute, and otherwise exploit such content in any medium now known or hereafter developed for any business purpose including marketing and promotional use. You represent that you own or have the right to submit all content you provide and that such content does not violate the rights of any third party.

Any content created by you in connection with Company programs that falls within the definition of "work made for hire" under Section 101 of the United States Copyright Act shall be deemed property of Go Phoenix Agency from the moment of creation.

Confidential Information

All information disclosed by the Company to the Client — including frameworks, strategies, systems, pricing, processes, and business methods — shall be deemed Confidential Information regardless of whether marked as confidential. Client shall not disclose, transfer, or use Confidential Information for any purpose other than engaging the Company's services. This obligation survives termination of this Agreement.

Prohibited Uses

You may use our services for lawful purposes only. You agree not to:

Violate any applicable laws or regulations including intellectual property laws
Use the services for purposes competitive with Go Phoenix Agency
Reproduce, distribute, or resell any Company Materials without written consent
Reverse engineer, decompile, or attempt to extract source code from any Company software
Upload or transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to any Company system, account, or network
Collect or harvest personal information of other users without consent
Send unsolicited communications including spam or unauthorized advertising
Impersonate the Company, its employees, or any other person or entity
Post or transmit unlawful, threatening, defamatory, or obscene content
Interfere with or disrupt the operation of Company platforms or services
Use automated tools including bots, scrapers, or crawlers on Company platforms without written permission
Attempt any of the foregoing or assist others in doing so

The Company reserves the right to terminate your access immediately and without notice for violation of any prohibited use.

Community Conduct

Go Phoenix Agency may provide access to online communities as part of its programs. All community members are expected to contribute positively and professionally. The Company reserves the right to remove any member from any community at any time and for any reason at its sole discretion. Community removal does not entitle the removed member to a refund.

Term, Payment & Modification

For software, recurring coaching, online membership, or consulting services, this Agreement begins on the sign-up date coinciding with the initial payment and continues as follows:

Monthly Term

Renews at the end of each 30-day period for a successive 30-day term unless either party provides written 10-day notice of intention not to renew.

Annual Term

Renews at the end of each 365-day period for a successive 365-day term unless either party provides written 10-day notice of intention not to renew.

One-time purchases including strategy sessions, events, and in-person consulting are not subject to renewal terms unless otherwise specified in writing.

Client agrees to pay all applicable charges in United States dollars in accordance with mutually agreed payment terms including all applicable taxes. By providing a payment method Client authorizes Go Phoenix Agency to charge applicable fees in advance.

In the event collection proves necessary Client agrees to pay all fees incurred by that process including attorney fees and court costs.

Refund Policy

Coaching & Group Programs

Go Phoenix Agency offers a 7-day satisfaction guarantee on all coaching and group programs. If you are not satisfied you may request a full refund within 7 days of your enrollment date provided that you have accessed less than 20% of the program content. Refund requests must be submitted in writing to [email protected] within the 7-day guarantee period.

After 7 days from enrollment or after accessing 20% or more of the program content — whichever occurs first — all fees are non-refundable. No exceptions will be made after this period regardless of circumstances.

Software Services — Auria, SYNTRI, SYNTRI Enterprise

Setup fees are non-refundable under all circumstances. Deployment work begins immediately upon receipt of the setup fee and the investment is applied directly to the cost of configuring and installing your system.

Monthly licensing fees do not begin until 30 days after setup completion. This gives you a full 30 days of live operation to experience the system before your first licensing payment is processed.

Monthly licensing may be cancelled with 10 days written notice to [email protected] prior to any billing date. Annual licensing may be cancelled with 10 days written notice prior to the annual renewal date. No prorated refunds are issued for unused licensing periods.

Once your system is fully deployed and licensing has begun all fees are non-refundable as the infrastructure has been built, configured, and delivered.

Premium Consulting Services

All premium consulting engagements are non-refundable. Custom work begins immediately upon engagement and the intellectual work product delivered to date is retained by the client upon cancellation. Premium consulting engagements may be cancelled with 30 days written notice to [email protected].

Chargeback Policy

Client agrees not to initiate a chargeback with their bank or credit card issuer for any fees paid to Go Phoenix Agency while these Terms are in effect. In the event of a chargeback Client acknowledges that these Terms together with enrollment confirmation and program access records constitute sufficient proof of services and products being delivered as described. Go Phoenix Agency reserves the right to pursue collection of any chargebacked amounts together with all associated fees including attorney fees and court costs.

How to Request a Refund

All refund requests must be submitted in writing to [email protected] and include your full name, enrollment date, program or service purchased, and reason for the request. Go Phoenix Agency will respond to all refund requests within 5 business days.

Results Disclaimer

Client acknowledges that results from coaching, consulting, and software services depend entirely on client effort, participation, market conditions, and factors outside the control of Go Phoenix Agency. No specific outcome, revenue target, or contract award is guaranteed. Past client results displayed on gophoenix.agency are provided for illustrative purposes only and do not guarantee or imply that current or future clients will achieve similar results.

Non-Solicitation of Employees

Client agrees not to directly or indirectly solicit, recruit, hire, or engage any current or former employee, contractor, or coach of Go Phoenix Agency who was engaged by the Company within the preceding 180 days. In the event of a violation of this clause Client agrees to pay Go Phoenix Agency a fee equal to the greater of $20,000 USD or 50% of the annual compensation of the solicited individual. This obligation survives termination of this Agreement for a period of 12 months.

Indemnification

You agree to defend, indemnify, and hold harmless Go Phoenix Agency, its affiliates, successors, assignees, officers, directors, employees, and agents from and against any and all claims, causes of action, damages, liabilities, costs, and expenses including attorney fees arising out of or related to your breach of any obligation, warranty, representation, or covenant set forth in these Terms, your use of Company services, or your violation of any applicable law or third-party right.

Limitation of Liability

THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING SPECIFIC RESULTS FROM ITS SERVICES. ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, OR INDIRECT DAMAGES ARISING FROM THIS AGREEMENT. THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE 90 DAYS PRECEDING THE CLAIM.

Neither party shall have liability for failures resulting from conditions beyond their reasonable control including governmental action, natural disasters, power failures, or labor disruptions.

Dispute Resolution

Before initiating any legal proceeding the parties agree to attempt to resolve any dispute through good faith negotiation for a period of 30 days. If the dispute cannot be resolved through negotiation the parties agree to submit to binding arbitration in Fulton County, Georgia before a single arbitrator in accordance with the American Arbitration Association rules. The prevailing party shall be entitled to recover reasonable attorney fees and costs.

Governing Law & Venue

This Agreement shall be construed in accordance with the laws of the State of Georgia. Should any dispute proceed to litigation venue shall be laid exclusively in a court of competent jurisdiction in Fulton County, State of Georgia.

If any provision of this Agreement is found to be unenforceable the remaining provisions shall continue in full force and effect. This document constitutes the entire understanding between the parties and supersedes all prior agreements, representations, and understandings. This Agreement may only be modified in writing signed by both parties.

Contact Us

Questions About These Terms

For questions about these Terms and Conditions contact us at [email protected] or by mail at Go Phoenix Agency, Atlanta, Georgia.

01 · Front Office

Auria

$597/mo · $997 one-time setup · Licensing begins in 30 days

Most AI voice tools just answer the phone. Auria also picks it up and dials out. That's not a feature — that's a complete front office working around the clock without a single hire.

Inbound — She Answers

Every inbound call answered instantly — no voicemail, no missed opportunity
Caller qualified with your custom questions in real time
Appointment booked directly into your calendar before the call ends
80+ voice profiles — she sounds like your business, not a robot
Web widget — Auria engages and qualifies website visitors live, 24/7

Outbound — She Dials Out

Lead follow-up calls — the moment a lead fills a form or doesn't convert, Auria calls them back automatically. Within minutes. Before your competitor does.
Cold lead reactivation — contacts gone quiet 30, 60, 90 days get called automatically. Auria qualifies them and books whoever is ready.
Appointment reminders — Auria calls confirmed appointments 24 hours and 1 hour before. No-shows drop. No manual follow-up required.
Post-service follow-up — after a completed job or session, Auria calls to check satisfaction, trigger a review, and plant the next engagement.
Invoice and payment follow-up — overdue invoices get a professional voice call, not just another email nobody opens.
Campaign outreach — trigger any list for any campaign. Auria calls each contact, delivers the message, qualifies, and books whoever raises their hand.
Voicemail detection — no answer? Auria detects the voicemail and leaves a professional message. No dead air. No wasted call.

Intelligence — She Reports Back

Full call transcripts pushed into your CRM automatically after every call
Sentiment analysis — you know how every prospect felt about the conversation
Call recordings available for every inbound and outbound call
Every outcome triggers the right next action in your workflow automatically

What Actually Changes

You stop losing revenue to missed calls AND to leads that went cold because nobody followed up. Auria handles both directions — incoming and outgoing — so your pipeline never stalls waiting for you to make a call.

Meet Auria

Your AI Front Office · Live Demo

Tap the mic. Auria answers, qualifies, and books — just like she will for your business.

02 · Complete System

SYNTRI

$997/mo · $1,497 one-time setup · Auria included · Licensing begins 30 days after install

Every function your business runs has someone doing it manually right now. That someone is you. SYNTRI installs the system that runs all five functions automatically — so you can stop being the operator and start being the owner.

Five Functions — Click to Explore

Sales

Full CRM · Smart Lists · Multiple pipelines · 50+ automation triggers · Power dialer · Call tracking · Revenue dashboard

Marketing

Email + SMS + Social + Funnels + Website + Ad Manager + Conversation AI · Everything in one place

Customer Service

Unified inbox · Review AI · WhatsApp · AI chat responses · Community · Courses · Competitor tracking

Operations

Calendars · Missed-call text-back · Workflow automation · Forms · Mobile app · Task management

Finance

Invoicing · Stripe payments · Recurring billing · Revenue tracking · Attribution reporting

Sales — Your Pipeline Runs Itself

Full CRM — every contact, every conversation, every activity in one place
Smart Lists — dynamic segments that update automatically. "Leads who opened but didn't book" built in 2 minutes.
Multiple pipelines — new leads, active clients, renewals — all running simultaneously, each stage triggering automations
50+ automation triggers — form submitted, email opened, appointment booked, payment received, missed call — every event triggers the right next action

Marketing — Campaigns Run Whether You Work or Not

Email + SMS + Social — campaigns, sequences, and posts all scheduled and running from one dashboard
Unified inbox — SMS, email, Facebook, Instagram, WhatsApp, Google — one place, nothing missed
Missed-call text-back — someone calls and doesn't reach you, SYNTRI texts them instantly and automatically
Conversation AI — handles incoming messages 24/7, qualifies leads, answers FAQs in your brand voice
Funnel and website builder — landing pages, A/B testing, Stripe checkout, all connected to your CRM
Ad Manager — Meta, Google, YouTube campaigns managed from one dashboard
Social Planner — schedule and publish to Facebook, Instagram, LinkedIn, Google Business, TikTok

Customer Service — Every Message Handled

Review AI — sends review requests automatically after every job, responds to Google reviews in your voice
Competitor review tracking — see how you stack up against your top 3 competitors in real time
WhatsApp integration — customer conversations from every platform in one inbox
Community and courses — build a paid community or deliver a course without a separate platform